Shipping, Payment & Returns

Shipment
The shipping costs within Germany are: €4.99
Delivery is free of charge from a goods order value of
39 €, we only ship within Germany.
Unfortunately, we cannot deliver packages to a Packstation.
The delivery time is usually 2-4 working days via DPD. We don't ship on Fridays because the chocolate shouldn't be stored unnecessarily over the weekend or be on the road. In summer we offer cooled shipping to protect the chocolate, you can find the additional cost of €3.99 in the checkout. If you have any questions, please contact us at any time, we are happy to help.

Terms of payment
We accept the following payment methods:

• Credit Card: Visa, Mastercard, American Express, Maeastro & UnionPay
• PayPal
• Google Pay
• Shopify Pay
• Klarna Rechnung

Return

It's a pity that you are not 100% satisfied with your order and want to return products!

The easiest way to arrange your return is to follow the steps below:

1. You can declare your revocation within 14 days. If you would like to find out more about your right of withdrawal, you can read all the information about it in our terms and conditions.
2. Please pack your products in the original box for the return.
3. So that we can allocate and process your return, please send us an email with your order number, which you received in your shipping confirmation email.
4. Please send your return to the following address, we will contact you immediately:

Chr. Storz GmbH & Co. KG
Online shop
Fohrenstr. 15
D-78532 Tuttlingen